Privacy Policy

Effective Date: 01-06-2025

1. Introduction

At EXEL, we are committed to protecting your privacy and ensuring the security of any personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our products and services. This policy is aligned with the Personal Data Protection Act, No. 09 of 2022 (PDPA) of Sri Lanka.

2. Information We Collect

We may collect and process the following types of personal information:

• Personal Identification Information – such as your name, email address, phone number, and mailing address.
• Financial Data – such as payment method, transaction history, and billing information.
• Technical Data – including your IP address, browser type, operating system, and browsing activity on our site.
• Communication Data – including messages, inquiries, or feedback submitted via our contact forms or email.
• Online Tracking Data – such as cookies, analytics, and website usage patterns.

3. How We Collect Your Information

We collect your personal information through the following means:

• Direct interactions via website forms, email, or customer service.
• Automated technologies such as cookies and analytics tools.
• Third parties such as payment gateways, logistics providers, and business partners.

4. How We Use Your Information

We use your information to:

• Provide and manage our products and services.
• Respond to your inquiries and provide customer support.
• Send updates about our products, services, and promotions (only with your consent).
• Improve our website, services, and customer experience.
• Comply with legal obligations and resolve disputes.
• Prevent fraud and ensure system security.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal obligations, dispute resolution, and enforcement of our agreements. Data collected on the basis of consent will be retained until the purpose is fulfilled or consent is withdrawn.

6. Sharing of Information

We may share your data with:

• Service providers who assist us in operations, subject to confidentiality agreements.
• Legal and regulatory authorities when required by law.
• Business partners in connection with product delivery and support.
• Any other third parties with your explicit consent.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data. However, no method of internet transmission or storage is completely secure.

8. Cookies

Our website may use cookies to enhance user experience. You may configure your browser to refuse cookies, but this may affect site functionality.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, or to exercise your rights, please contact us at:

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.